Terms and Conditions
Check-in Policy:
The primary guest must be at least 18 years of age to be able to check into the hotel.
The usual standard check-in time is 12 noon. Casa de Royale tries to ensure that you can check-in any time after that till your reservation is valid.
It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note that PAN card is not acceptable. Without an original copy of a valid ID, you will not be allowed to check-in.
Unless specifically intimated, Casa de Royale
Early Check-in and Late Check-out:
1. Early Check-In: The standard check-in time in Hotels is 12 noon unless mentioned otherwise in your Booking voucher. Early check-in is subject to availability. Extra charges will usually apply as per below policy:
Check-in Time Early Check-in Charges
Before 6 AM 100% charges for one day payable as per room rates for the previous day
Between 6 AM and 10 AM 0% to 30% charges payable as per room rates for the previous day, depending on hotel policy
Between 10 AM and 12 Noon Complimentary
Complimentary breakfast if any will not be available to you for the day of early check in.
2. Late Check-out: The standard check-out time in Hotels is 11AM unless mentioned otherwise in your Booking voucher. Late check-out is subject to availability and cannot be confirmed with the Hotel in advance. Extra charges will usually apply as per the below policy:
Check-out Time Late Check-out Charges
Between 11 AM and 1 PM Complimentary
Between 1 PM and 5 PM Upto 30% of the room rate for the day, depending on hotel policy
After 5 PM 100% of the room rate for the day
Booking Extension Policy:
Any extension of stay at the Hotel is subject to availability of the rooms at the current ongoing rate and not at the rate at which the original booking was made.
Cancellation Policy:
1. You can cancel your booking using the Casa de Royale website or mobile app.
2. The applicable refund amount will be credited to you within 7-14 working days.
3. Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at it’s Property. Under all such cases Casa de Royale shall be under no obligation to refund any amount to the Guest.
The primary guest must be at least 18 years of age to be able to check into the hotel.
The usual standard check-in time is 12 noon. Casa de Royale tries to ensure that you can check-in any time after that till your reservation is valid.
It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note that PAN card is not acceptable. Without an original copy of a valid ID, you will not be allowed to check-in.
Unless specifically intimated, Casa de Royale
Early Check-in and Late Check-out:
1. Early Check-In: The standard check-in time in Hotels is 12 noon unless mentioned otherwise in your Booking voucher. Early check-in is subject to availability. Extra charges will usually apply as per below policy:
Check-in Time Early Check-in Charges
Before 6 AM 100% charges for one day payable as per room rates for the previous day
Between 6 AM and 10 AM 0% to 30% charges payable as per room rates for the previous day, depending on hotel policy
Between 10 AM and 12 Noon Complimentary
Complimentary breakfast if any will not be available to you for the day of early check in.
2. Late Check-out: The standard check-out time in Hotels is 11AM unless mentioned otherwise in your Booking voucher. Late check-out is subject to availability and cannot be confirmed with the Hotel in advance. Extra charges will usually apply as per the below policy:
Check-out Time Late Check-out Charges
Between 11 AM and 1 PM Complimentary
Between 1 PM and 5 PM Upto 30% of the room rate for the day, depending on hotel policy
After 5 PM 100% of the room rate for the day
Booking Extension Policy:
Any extension of stay at the Hotel is subject to availability of the rooms at the current ongoing rate and not at the rate at which the original booking was made.
Cancellation Policy:
1. You can cancel your booking using the Casa de Royale website or mobile app.
2. The applicable refund amount will be credited to you within 7-14 working days.
3. Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at it’s Property. Under all such cases Casa de Royale shall be under no obligation to refund any amount to the Guest.
The following cancellation policy shall apply:
A. For bookings up to 3 rooms:
Cancellation Time Cancellation Fee
Until 9:00 AM on the check-in date Free cancellation (100% refund)
Post 9:00 AM on the check-in date One night’s booking amount
No Show: In case you do not show up at the Hotel, charges for the first night shall be deducted.
Mid Stay Cancellations: In case you decide to shorten your stay any time post Check-In, you will be charged for one extra night as cancellation fee.
B. For Bulk bookings (4 or more rooms):
You need to pay at least 25% of the total booking amount as advance to make a booking for 4 or more rooms.
Cancellation Time Cancellation Fee
More than 30 Days FREE Cancellation (100% refund)
Between 16 to 30 days of check-in date 12.5% of total booking amount
Less than 15 days of check-in date 25% of total booking amount
No Show: In case you do not show up at the hotel, 25% of the total booking amount would not be refunded.
Mid Stay Cancellation: No refunds are applicable in case you decide to shorten your booking after the check-in date.
Long Stay Bookings
For bookings of more than 7 nights, you have to settle all outstanding payments on a weekly basis. Further accommodation is subject to settlement of the outstanding amount.
Triple Occupancy Policy:
Casa de Royale allows triple occupancy by providing an extra mattress for the third person for an extra fee. However no extra bed is usually provided.
Visitors Policy
a. Visitors are generally allowed to meet guests in the guest rooms during the day, except if there is an emergency.
b. Visitors are not to be allowed to stay overnight.
c. The Hotel front desk requires all visitors to present a government approved photo identity prior to accessing guest floors/rooms.
A. For bookings up to 3 rooms:
Cancellation Time Cancellation Fee
Until 9:00 AM on the check-in date Free cancellation (100% refund)
Post 9:00 AM on the check-in date One night’s booking amount
No Show: In case you do not show up at the Hotel, charges for the first night shall be deducted.
Mid Stay Cancellations: In case you decide to shorten your stay any time post Check-In, you will be charged for one extra night as cancellation fee.
B. For Bulk bookings (4 or more rooms):
You need to pay at least 25% of the total booking amount as advance to make a booking for 4 or more rooms.
Cancellation Time Cancellation Fee
More than 30 Days FREE Cancellation (100% refund)
Between 16 to 30 days of check-in date 12.5% of total booking amount
Less than 15 days of check-in date 25% of total booking amount
No Show: In case you do not show up at the hotel, 25% of the total booking amount would not be refunded.
Mid Stay Cancellation: No refunds are applicable in case you decide to shorten your booking after the check-in date.
Long Stay Bookings
For bookings of more than 7 nights, you have to settle all outstanding payments on a weekly basis. Further accommodation is subject to settlement of the outstanding amount.
Triple Occupancy Policy:
Casa de Royale allows triple occupancy by providing an extra mattress for the third person for an extra fee. However no extra bed is usually provided.
Visitors Policy
a. Visitors are generally allowed to meet guests in the guest rooms during the day, except if there is an emergency.
b. Visitors are not to be allowed to stay overnight.
c. The Hotel front desk requires all visitors to present a government approved photo identity prior to accessing guest floors/rooms.
Child Policy
Stay of 1 child up to 5 years of age is complementary without the use of an extra mattress.
Breakfast charges may be applicable for the child.
Stay of 1 child up to 5 years of age is complementary without the use of an extra mattress.
Breakfast charges may be applicable for the child.
Code of Conduct:
Illegal activities are not permitted in Casa de Royale .
You should be aware that the Hotel may refuse service or evict you
a) For refusal or failure to pay for accommodation,
b) If you act in a disorderly fashion as to disturb the peace of other guests,
c) If you destroy, damage, deface or threaten harm to hotel property or guests,
d) Any of your actions are deemed inappropriate by the Hotel.
Please keep the Hotel room in a good condition and maintain hygiene and cleanliness. You may be held liable for any damage to Hotel assets (except normal wear and tear).
Illegal activities are not permitted in Casa de Royale .
You should be aware that the Hotel may refuse service or evict you
a) For refusal or failure to pay for accommodation,
b) If you act in a disorderly fashion as to disturb the peace of other guests,
c) If you destroy, damage, deface or threaten harm to hotel property or guests,
d) Any of your actions are deemed inappropriate by the Hotel.
Please keep the Hotel room in a good condition and maintain hygiene and cleanliness. You may be held liable for any damage to Hotel assets (except normal wear and tear).
Smoking, Drugs and Alcohol:
Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Hotel. Any evidence or suspicion of drug use at the Hotel will also be reported immediately to the police.
Drinking alcohol is prohibited in all public areas including; in the Hotel’s lobby, hallways, and parking areas. Please contact the Hotel Front Desk regarding consumption of alcoholic beverages within your room, without disturbing the discipline of the Hotel or other guests.
Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Hotel. Any evidence or suspicion of drug use at the Hotel will also be reported immediately to the police.
Drinking alcohol is prohibited in all public areas including; in the Hotel’s lobby, hallways, and parking areas. Please contact the Hotel Front Desk regarding consumption of alcoholic beverages within your room, without disturbing the discipline of the Hotel or other guests.
Contact Policies:
You may be contacted any time before your check-in date to confirm your arrival status/arrival time through calls or messages. If Casa de Royale does not receive a response from you after multiple attempts, your booking may be put on hold or cancelled. Casa de Royale will reinstate your booking when you contact us back or make a payment through our secure payment options, subject to availability.
As we continue to strive to improve our services, we may reach out to you for your feedback on your experience through calls or messages.
We might reach out to you for offers.
You may be contacted any time before your check-in date to confirm your arrival status/arrival time through calls or messages. If Casa de Royale does not receive a response from you after multiple attempts, your booking may be put on hold or cancelled. Casa de Royale will reinstate your booking when you contact us back or make a payment through our secure payment options, subject to availability.
As we continue to strive to improve our services, we may reach out to you for your feedback on your experience through calls or messages.
We might reach out to you for offers.
Beware of Fraud:
Casa de Royale does not authorise any of its employees, consultants, third-party vendors, associates to collect payment in any other form other than payments from secure Casa de Royale gateway and its affiliated Casa de Royale
Any instances where collection of payment is attempted from any unauthorized payment gateways other than the ones mentioned above are acts of fraud. Encountering and acting on the same is solely on your own accord and discretion. Casa de Royale will not be responsible for any loss/liability arising out of such an event.
Casa de Royale does not authorise any of its employees, consultants, third-party vendors, associates to collect payment in any other form other than payments from secure Casa de Royale gateway and its affiliated Casa de Royale
Any instances where collection of payment is attempted from any unauthorized payment gateways other than the ones mentioned above are acts of fraud. Encountering and acting on the same is solely on your own accord and discretion. Casa de Royale will not be responsible for any loss/liability arising out of such an event.
Privacy Policy
Casa de Royale seriously regards the issue of protecting your privacy on-line. In order to better acquaint yourself with our information gathering and dissemination practices for our site, please ensure you read the following so that you will understand our practices regarding this matter and how it may relate to you.
Casa de Royale uses cookies to keep track of your personal information including name, email, address, contact numbers and particulars of its online users. Your contact and personal information may reflect during a repeat visit to our website.
Personal and contact information are also used to contact the visitor when necessary and when there is any interesting subject which may relate to the customer’s interest based on their demographic information. However, users may opt out to receive future mailings by replying directly from the mailing campaign.
Casa de Royale seriously regards the issue of protecting your privacy on-line. In order to better acquaint yourself with our information gathering and dissemination practices for our site, please ensure you read the following so that you will understand our practices regarding this matter and how it may relate to you.
Casa de Royale uses cookies to keep track of your personal information including name, email, address, contact numbers and particulars of its online users. Your contact and personal information may reflect during a repeat visit to our website.
Personal and contact information are also used to contact the visitor when necessary and when there is any interesting subject which may relate to the customer’s interest based on their demographic information. However, users may opt out to receive future mailings by replying directly from the mailing campaign.